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Privacy Statement

Data Protection
We will not collect or hold personal information regarding any individual or user of this site or within our business other than in the course of normal business and answering queries.
We may at a future time produce an email newsletter and at that time, users may submit their "email address" in order to receive such a newsletter. No other details will be held to do with such newsletters. We will not disclose any such information outside of Efficiency Solutions Limited except as required by law or regulation. Otherwise we will keep any information about you confidential.

Collection of Information
The efficiencysolutions websites may use cookies, i.e. small files which are stored on a user's hard drive, as part of its normal service to enable information about customers to be stored and for the websites to function correctly.

Third-party advertising companies and Cookies
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, click here - http://www.networkadvertising.org/.

Security Notice
Please remember that Internet communications are not secure unless the data being sent is encrypted between your computer and the host computer. Industry standard SSL (Secure Sockets Layer) technology should be used for all sensitive data such as credit card information or information required for quotations. The use of this will be indicated within the status bar at the bottom of the screen of most browsers.

Email Policy and Fake Emails

We do not do bulk emailing to any of our customers or potential customers. However, we are aware of fake emails using our address.

Unfortunately it is trivial for anyone to use anyone's email address as the sender (from) address for mail messages. They don't need to send the mail via our servers, and there is little one can do to stop them. This is happening more and more because most ISPs now block mail that doesn't come from a valid address, and many mark as spam mail from obviously fictitious addresses at hotmail.com, yahoo.com, etc. Consequently many spammers now find domain names from the WHOIS database and use these to make plausible looking 'from' addresses for the emails they send.

In addition, many of the current viruses use fake 'from' addresses in the virus infected mails they send out once a machine has become infected. Usually they use addresses gleaned from the computers address-book and recently received emails, so if you are receiving virus infected mails, you might find they are coming from someone you know, not us.

This can become a serious problem when spammers use your address as the 'from' address in bulk spam email, in that you may receive many bounce messages from any invalid addresses they send the spam to. Unfortunately it isn't easy for ISPs to block this mail, but as the from address on the mail will probably be a fictitious recipient at your domain, you might be able to block these coming to you by not using the 'postmaster' (catchall) recipient, but this is only an option if you have a forwarding or hosting account.

Contacting Us about This Site
If you have any questions, comments or have identified potential faults about this Site, these terms and conditions or this privacy statement, please contact us by using the Contact Us Form.