Privacy Statement

Introduction to our compliance with Privacy, Data Protection and our use of cookies.

This section has expanded recent with the introduction of new EC directives. We have attempted to separate out the sections so that you as users of our site can quickly jump to the information that you wish to seek. Sections are Protection and Privacy (use of personal information), Cookie Usage by our site and Cookie Details.

Contacting Us about This Site

If you have any questions, comments or have identified potential faults about this Site, our Terms and Conditions or this Privacy Statement, please contact us by using the Contact Us Form.

Data Protection and Privacy

We will not collect or hold personal information regarding any individual or user of this site or within our business other than in the course of normal business and answering queries.
We may at a future time produce an email newsletter and at that time, users may submit and confirm their “email address” in order to receive such a newsletter. No other details will be held to do with such newsletters. We will not disclose any such information outside of Efficiency Solutions Limited except as required by law or regulation. Otherwise we will keep any information about you confidential.

Email Policy and Fake Emails

We do not do bulk emailing to any of our customers or potential customers. However, we are aware of fake emails using our address.

Unfortunately it is trivial for anyone to use anyone’s email address as the sender (from) address for mail messages. They don’t need to send the mail via our servers, and there is little one can do to stop them. This is happening more and more because most ISPs (Internet Service Providers) now block mail that doesn’t come from a valid address, and many mark as spam mail from obviously fictitious addresses at hotmail.com, yahoo.com, etc. Consequently many spammers now find domain names from the WHOIS database and use these to make plausible looking ‘from’ addresses for the emails they send.

In addition, many of the current viruses use fake ‘from’ addresses in the virus infected mails they send out once a machine has become infected. Usually they use addresses gleaned from the computer’s address-book and recently received emails, so if you are receiving virus infected mails, you might find they are coming from someone you know, not us.

This can become a serious problem when spammers use your address as the ‘from’ address in bulk spam email, in that you may receive many “bounce” or “undeliverable” messages from any invalid addresses they send the spam to. Unfortunately it isn’t easy for ISPs to block this mail, but as the from address on the mail will probably be a fictitious recipient at your domain, you might be able to block these coming to you by not using the ‘postmaster’ (catchall) recipient. However, this is only an option if you have a forwarding or hosting account.

Security Notice

Please remember that Internet communications are not secure unless the data being sent is encrypted between your computer and the host computer. Industry standard SSL (Secure Sockets Layer) technology should be used for all sensitive data such as credit card information or information required for quotations. The use of this will be indicated within the status bar at the bottom of the screen of most browsers.

Cookie Usage

The efficiencysolutions.co.uk website uses cookies, i.e. small files which are stored on a user’s hard drive, as part of its normal service to enable information about customer interactions to be stored and for the website to function correctly and efficiently.

To comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended) (the “Regulations”). The Regulations are designed to protect the public from the invasion of privacy and contain rules on how we can use Cookies. If you would like to learn more about the Regulations, you should visit the website of the Information Commissioner‟s Office.

The UK’s Information Commissioner’s Office (ICO) groups them into three overlapping groups:

Session cookies

Files that allow a site to link the actions of a visitor during a single browser session. These might be used by an internet bank or webmail service. They are not stored long term and are considered “less privacy intrusive” than persistent cookies.

Persistent cookies

These remain on the user’s device between sessions and allow one or several sites to remember details about the visitor. They may be used by marketers to target advertising or to avoid the user having to provide a password each visit.

First and third-party cookies

A cookie is classed as being first-party if it is set by the site being visited. It might be used to study how people navigate and reuse a site.

It is classed as third-party if it is issued by a different server to that of the domain being visited. It could be used to trigger a banner advert based on the visitor’s viewing habits.

Third-party advertising companies and Cookies

We use third-party advertising companies to serve ads and provide us with information for when you visit our website. These companies may use information (not including personal information such as your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

We place Cookies on behalf of our Affiliate Companies, e.g. Digital Window Limited, Affiliate Window and TradeDoubler, Commission Junction and others (not inclusive list) and provide detailed information about those Cookies below; and
by clicking on a Merchant Link, you will be directed to the Merchant’s website via our Affiliate Company domains and that these domains use Cookies. By accepting Cookies to our website, you also agree to cookies being accepted by you from our Affiliate Companies.  We strongly recommend that you accept cookies to enable our website to function correctly and we thank you in advance.

Cookie NameCookie CategoryDescriptionDuration
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-1Wordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
wp-settings-time-2Wordpress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.1 year
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.session