The Windows 10 Experience and Problem Fixes

Windows 10 has been out for many months and we have done and seen many upgrades to Windows 10.  We have done two of our own PCs as well to experience the process and find the bugs, yes, there are some!

Would we recommend Windows 10, yes we would, expecially those users with Windows 7 as you will get a better experience and single sign-on opens up OneDrive, Skype,  Google Mail, Office 365 and what ever you have saved passwords to and open on start up.

Those users with Windows 8 or Windows 8.1 will get a very much improved desktop and start menus, more like Windows 7 using fewer clicks to get done what you want!!

If your PC is not suitable to upgrade to Windows 10, Microsoft do do a preliminary check, then it may be time to get a new one, see our Dell page.

NOTE – The Free upgrade offer for Windows 10 has now ended!

Lets list some of the bugs that have been found and their solutions that we have used successfully.

Microsoft Money fails to run and asks for Internet Explorer 6 to be installed!

Issue

After Windows 10  install, Microsoft Money requires re installation of IE6.  Obviously, we do not want to go backwards but just use our latest IE version.

Solution

It’s been identified that the version number for Internet Explorer should be defined with no more than 15 characters.   Internet Explorer 11 has a version number of 9.11.10240.16384 and thus the value needs to be truncated by removing the 16th character (4 in this case) in order for Money to run.  Internet Explorer version numbers  are now  greater than 15 characters long.

If fixing it yourself, be aware that using RegEdit can be dangerous to your operating system and can result in an  unworkable PC.  If you are not sure what to do, seek experienced assistance first!

  1. Open Registry Editor (RegEdit). (Search for it using Windows 10 search box, and then right-click and choose “run as administrator”)
  2. Navigate to the following registry key for 64-bit Windows:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer
    or for 32-bit Windows:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
  3. In the right pane, look for Version registry value.
  4. Modify the value data to 9.11.10240.1638 (if the version was originally 9.11.10240.16384) so that it contains no more than 15 characters.

Note, this may not be a permanent fix and may need to be reapplied in the future after an IE update.

Microsoft Outlook does not send email messages after Windows 10 upgrade!

Issue

When sending email, one get an error pop up window requesting “SMTP password correction” and continues even when correct password used and when set to use “same as POP”

or

Receive Error message: ‘Sending’ reported error (0x800CCC13): ‘Cannot connect to the network. Verify your network connection or modem’

What ever one does, the message(s) stay within the Outbox!

Solution

It appears that some versions of Office / Outlook have corrupted/missing modules/components and thankfully it is simple to fix by running the Microsoft Windows Resource Checker tool also known as “System File Checker” or “sfc”.  This tool scans and verifies the integrity of all protected system files and replaces incorrect or missing versions with the correct versions.

  1. Right click on the Start button of Windows and choose: Command Prompt (Admin) or do a Search for it and run.
  2. Within the new window, type after the prompt: SFC /SCANNOW (note the space in the command) and press the “Enter” key.
  3. Wait until the process completes. This may take upto 20 minutes or longer.  It will indicate fixes have been applied and the system requires a restart.  Type Exit to close the window.
  4. Restart your computer.
  5. Test Outlook to see if the message(s) are now sent.
  6. If still having a problem, repeat the process again.

Has your Windows 10 Start Button, Menu and Search stopped responding / working?
Has your taskbar icons disappeared?
Here are several tested ways to fix it

Serveral complaints recently (Jan 2016) is that the Start Button, Start Menu and may be the taskbar stops working for no apparent reason. Here are some ways to reactivate it.

A) Check and repair corrupt Windows files with System File Checker (SFC)

To do this, one needs to follow the instructions below:-

  1. Launch Task manager by Pressing the [Ctrl] + [Alt] + [Del] keys on the keyboard at the same time, or right click the Taskbar, and select Task manager if possible.
  2. Run a new Windows task from within the Task manager window by clicking the More details option to expand it, then select Run new task from the File menu.
  3. Run Windows PowerShell; When the Run new task dialog box opens, type powershell, tick the box for Create this task with administrative privileges and click OK.
  4. Run the System File Checker by Typing sfc  /scannow into the window and press the [Return] key.  The scan may take some time and will end with one of three results.
    i) Windows did not find any integrity violations
    ii) 
    Windows Resource Protection found corrupt files and repaired them meaning there are now no corrupt files
    iii) Windows Resource Protection found corrupt files but was unable to fix some (or all) of them indicates a problem.  In this latter case, type (or copy and paste) DISM /Online /Cleanup-Image /RestoreHealth into the same PowerShell window and press the [Return] key. This will download files from Windows Update to replace the corrupt ones and, again, this may take some time.

B) Reinstall all Windows apps

1. Reinstall Windows apps

Downloading and reinstalling all Windows 10 apps may fixes a stuck Start menu. “Windows apps” are the ones built into Windows 10 and available from the Windows Store.

The reinstallation is automatic and should only take a few minutes. The process may delete any data you have saved in these Windows apps so backup anything important before you begin if you have not already done so
Apps that store data online, in Microsoft OneDrive or as files in a separate folder (such as the Photos app) should be unaffected.

  1. Launch the Task manager and open a new PowerShell window with administrative privileges, as explained above.
  2. When the Windows PowerShell window opens copy the line below and paste it into the PowerShell window by simply right-clicking at the blinking PS C:\WINDOWS\system32> prompt, or by pressing [Ctrl] + [V] on the keyboard:Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml“}

Wait until the app download and installation process completes — ignore any red text that appears — and restart Windows.

NO Internet Connections after Windows 10 Upgrade on Working Dell Desktop

After Windows 10 Upgrade from 8.1, there were no network connections, Network and Sharing Center shows no connections, In Network and Sharing Center when I go to set up a new connection Windows tells me that “Windows could not detect any networking hardware.”  The following solution worked (Jan 2016):-

Open a “cmd prompt with admin privileges” and run the commands below:-

reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /va /f

netcfg -v -u dni_dne

Note : If you are getting errors while running this command, Open “regedit” and search for the registry key manually delete and then run “netcfg -v -u dni_dne”  in the “cmd prompt with admin privileges “. It will resolve the issue with out rolling back to windows 8.1.

This is an issue with the Cisco VPN and the above Registry entry is for the same.  No need to install drivers again.

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Hope that these suggestions help but we can take no responsibilty if you are following these yourself. 
We undertake secure remote assistance, contact us for more details by phoning 01202 855949.