We cannot reiterate enough that Microsoft, BT, Talktalk and other companies that you may use with your computer equipment will not phone you to say you have a problem with your PC, Router or Line.
Hang Up and don’t continue with the call!!
These companies are re-active to you reporting a problem! They will give you a personl Reference Number once you report a problem if follow up is required. Record this number and in the event they need to phone back, confirm it is them by asking them for the Reference Number and check that it is the same as already provided otherwise hang up!
Don’t be taken in by a “coincidence” of a scammer phoning you when you have just reported problem already in hand!